Customer service is one of the most important ingredients of the marketing mix for products and services. High quality customer service helps to create customer loyalty. Customers today are not only interested in the product they are being offered but all the additional elements of service that they receive from the greeting they receive when they enter a retail outlet, to the refund and help that they receive when they have a complaint about a faulty product that they have paid for. This week we would like to use the wisdom and experience of the group to help us develop and refine each others customer service in our businesses.
At your next meeting: Please share your experiences and lessons around customer service…. specifically:
- Share one big mistake you have made with regards to a customer/client or your customer service
- How did you fix the mistake/issue
- What did you learn from it Read more
The Kapiti Venus Network had a brilliant networking lunch in June. Over 40 women gathered together for delicious food, great company and loud networking. It was an excellent opportunity for the Mana Group, Kapiti Group and Coast Groups to get together and find out more about one another. We captured some of the attendees and here are the photos of the day…
The success of Venus is dependent on the commitment you and each of our members make; to their group, their members, and ultimately to growing their own business.
For you to get the maximum value from your membership and for Venus to create a community that supports you in growing your business we have developed a set of terms and conditions. On joining Venus and paying for your membership you agree to the following terms and conditions.
A member is permitted two absences during each six month term. More than this and the membership may be placed on probation. A probation period is for four weeks and requires a member to attend the two meetings, RAVE at least two times and be active in referring her members. At the end of the four weeks the regional coordinator will contact the member and if the commitment has been shown then the membership will be taken off probation. If the commitment is not shown then the member renounces their position in their Venus group they belong to effective immediately, without refund. A leave of absence can be requested if certain circumstances make it impossible for a member to operate their business as usual.
Referrals are critical to every member’s success. Members are encouraged to bring at least one qualified referral to every meeting.
REPRESENTING ONE PROFESSION
Members can occupy and promote only one category/profession in the defined category list with each membership. If a member’s business has functions of other categories for which they do not belong, they must not promote those functions during meeting times or RAVE’s. Members who wish to change their professional category must email Venus Support Office and ask for written permission to change.
PARTNERS NOT PROSPECTS
Members of the Venus Network are not your sales prospects. Any repeated attempts to sell directly to members may result in immediate termination of membership, without refund.
Members recognize that all Venus Network members’ contact information is to be used strictly for giving and receiving referrals and not for selling members without their prior approval. Members need to obtain personal permission before using member’s emails for promotion or publicity of services or products.
TERMINATION OF MEMBERSHIP
It is expected that all Venus members comply with New Zealand laws and have no criminal convictions in the last 5 Years. Failure to disclose this information to Venus Network prior to joining is likely to jeopardize membership.
Membership can be involuntarily terminated or refused renewal by Venus Support Office for:
1. Any and all illegal conduct and/or felony conviction(s)
2. Any and all conduct that might tarnish the reputation of the network and its members
3. Any and all wilful refusal or failure to abide by Venus Terms and Conditions
Venus Network reserves the right to refuse or cancel membership, without refund of subscription, to any person involved in a personal or legal dispute with any current member or with Venus Network.
All membership fees are non-refundable and non-transferable. Membership can voluntarily be terminated by submitting a written resignation to Venus Support Office
Venus Network reserves the right to refuse membership to any person wanting to market themselves in the areas of religion, politics or adult entertainment.
A member can object formally to a guest joining for two reasons:
They are in a competing or too similar profession
They are currently in, or have been involved in a legal dispute with her.
Venus Network does not endorse the capabilities or professional expertise of any of its members. Venus Network does not take any responsibility for disputes between members and does not accept any liability to any party for any dispute a member may have with another member.
We ask anyone who is making a complaint to contact their regional coordinator as soon as possible to discuss. Unless it is about the Coordinator in which case contact Venus HQ. If a complaint is made about a member or a facilitator the Coordinator for that region manages the complaint. If a complaint is made about a Coordinator then the Operations Manager manages the complaint. All complaints will be handled with fairness and transparency and in most cases the person involved will be given an opportunity to correct their behaviour or action.
USE OF ‘VENUS’ NAME
Members need to obtain written consent from Venus HQ before use of the Venus name and/or brand/logo for events, social media groups, flyers, and websites and all other promotional material or activities.
Failure to follow these terms and conditions may result in your membership being put on a probation period or being cancelled without your subscription being refunded.
We had a fun night at the next Christchurch Venus After 5 12th September. Three of our members – Cindy-Lee, Jann and Pauline hosted the event and we had a special guest speaker Amy Scott. Amy inspired us around communication and why people feel, think and act the way they do and why you are naturally different!
Top Tips for Utilising LinkedIn – Why and How to use LinkedIn as a business professional.
Are you on Linkedin?
Why wouldn’t you be?
Everyone in business – especially consultants and sales people – can benefit from using Linkedin. Read more
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